Privacy Policy

1. Introduction

South East Clicks ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our business services, website, or interact with us in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: South East Clicks
Contact: info@southeastclicks.co.uk
Phone: 07594366228

2. Information We Collect

2.1 Business Information

When you engage our B2B services, we may collect:

• Business contact details (company name, business address, phone numbers)
• Professional contact information (business email addresses, job titles)
• Financial information necessary for billing and payment processing
• Technical information about your business systems and requirements
• Marketing preferences and communication history

2.2 Website Usage Data

We automatically collect:

• IP addresses and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following business purposes:

• Service Delivery: To provide SEO, web design, and digital marketing services
• Contract Management: To manage our business relationship and fulfil contractual obligations
• Communication: To respond to inquiries and provide customer support
• Billing: To process payments and maintain financial records
• Business Development: To improve our services and develop new offerings
• Marketing: To send relevant business communications (with consent)
• Legal Compliance: To comply with legal obligations and resolve disputes

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: Processing necessary for performing our services
• Legitimate Interest: For business development and marketing to existing clients
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: For compliance with tax, accounting, and regulatory requirements

5. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Cloud hosting, payment processors, and analytics tools
• Professional Advisors: Accountants, lawyers, and business consultants
• Regulatory Bodies: When required by law or legal process
• Business Partners: With your explicit consent for joint marketing activities

We do not sell your personal data to third parties. All data sharing arrangements include appropriate data protection agreements.

6. International Transfers

Some of our service providers may be located outside the UK. When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Certification schemes approved by UK authorities

7. Data Retention

We retain your data for the following periods:

• Active Client Data: Duration of business relationship plus 7 years
• Financial Records: 7 years after last transaction (HMRC requirements)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months from collection

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: For consent-based processing

To exercise these rights, contact us at info@southeastclicks.co.uk. We will respond within one month of receiving your request.

9. Security Measures

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and employee training
• Secure backup and disaster recovery procedures
• Regular software updates and patch management

10. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and inform you without undue delay.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through our website.

12. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.